Resolved after 2 hours 42 minutes, affecting Agent Portal, on February 8, 2021.
The cause of the issue has been identified by our team and a fix is deployed for the affected accounts. We're having this closely monitored
Affected components
Update timeline
- investigating Feb 08, 2021, 03:08 PM UTC
We are facing issues with ticket creation in the agent portal. Our best minds are working on it right now and we will keep you posted with timely updates.
- investigating Feb 08, 2021, 04:27 PM UTC
Our developers are looking into this issue with priority. Further updates to follow shortly
- investigating Feb 08, 2021, 05:01 PM UTC
The issue is still being investigated by our team. We shall keep the page updated with further developments
- investigating Feb 08, 2021, 05:37 PM UTC
We are having the root cause analyzed. Updates to follow
- resolved Feb 08, 2021, 05:50 PM UTC
The cause of the issue has been identified by our team and a fix is deployed for the affected accounts. We're having this closely monitored
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