Freshdesk incident

Degraded Performance

Resolved after 21 minutes, affecting Agent Portal, on February 23, 2021.

resolved Feb 23, 2021, 10:10 AM UTC

Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved.

Started
Feb 23, 2021, 09:34 AM UTC
Resolved
Feb 23, 2021, 09:55 AM UTC
Duration
21m
Detected by Pingoru
Feb 23, 2021, 09:34 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 23, 2021, 09:34 AM UTC

    We are facing some intermittent issues with our application servers. Customers might face delay in service.Engineers are working on it, will keep you posted on the status.

  2. resolved Feb 23, 2021, 10:10 AM UTC

    Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved.

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