Freshdesk incident

Degraded Performance

Resolved after 6 hours 47 minutes, affecting Social, on February 16, 2021.

resolved Feb 17, 2021, 03:27 AM UTC

We have fixed the issue with processing tweets with a temporary workaround and are closely monitoring. We are also working on processing the older tweets and will be completed shortly.

Started
Feb 16, 2021, 08:40 PM UTC
Resolved
Feb 17, 2021, 03:27 AM UTC
Duration
6h 47m
Detected by Pingoru
Feb 16, 2021, 08:40 PM UTC

Affected components

Social

Update timeline

  1. investigating Feb 16, 2021, 08:40 PM UTC

    We are experiencing degraded performance with processing incoming tweets in EUC. Updates to follow.

  2. investigating Feb 17, 2021, 02:02 AM UTC

    We are currently raising this with Twitter. We are also working on processing the failed tweets to prevent data loss. More updates to follow.

  3. resolved Feb 17, 2021, 03:27 AM UTC

    We have fixed the issue with processing tweets with a temporary workaround and are closely monitoring. We are also working on processing the older tweets and will be completed shortly.

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