Freshdesk incident

Degraded Performance

Resolved after 4 hours 2 minutes, affecting Agent Portal and Agent Portal and 1 more, on February 26, 2021.

resolved Feb 27, 2021, 01:47 AM UTC

The sign-up issue has been resolved across all regions and we are back operating at optimal performance

Started
Feb 26, 2021, 09:11 PM UTC
Resolved
Feb 27, 2021, 01:13 AM UTC
Duration
4h 2m
Detected by Pingoru
Feb 26, 2021, 09:11 PM UTC

Affected components

Agent PortalAgent PortalAgent Portal

Update timeline

  1. investigating Feb 26, 2021, 09:11 PM UTC

    We're currently experiencing issues with sign up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.

  2. investigating Feb 26, 2021, 11:30 PM UTC

    We are continuing to work on resolving the issues with sign up for Non-US regions. More updates to follow

  3. investigating Feb 27, 2021, 12:30 AM UTC

    Our developers are working towards resolving the issues with sign up for Non-US regions. More updates to follow

  4. investigating Feb 27, 2021, 01:16 AM UTC

    Our engineers have brought optimal performance back in AU and EU regions and are working towards recovering the IN region for the sign-up issue. We will keep you posted with updates

  5. resolved Feb 27, 2021, 01:47 AM UTC

    The sign-up issue has been resolved across all regions and we are back operating at optimal performance

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