Resolved after 7 days 8 hours, affecting Social and Social and 1 more, on February 23, 2021.
We have applied a patch to solve this issue for customers. Please reach out to our support team if you are still facing any issues.
Affected components
Update timeline
- investigating Feb 23, 2021, 04:00 AM UTC
We are currently experiencing an issue in fetching direct messages from Facebook in some scenarios due to a bug with the Facebook API. Hence, for a few accounts, conversion of direct messages to tickets is failing. We are waiting for further updates and will keep this thread updated once we hear from them.
- resolved Mar 02, 2021, 12:40 PM UTC
We have applied a patch to solve this issue for customers. Please reach out to our support team if you are still facing any issues.
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