Resolved after 41 minutes, affecting Agent Portal, on March 4, 2021.
The performance issue with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Agent Portal
Update timeline
- investigating Mar 04, 2021, 04:08 AM UTC
We're investigating a slowdown in application performance. You may experience delays accessing Freshdesk portal. Our engineers are working on it with highest priority. We will keep you posted as soon as it is fixed.
- resolved Mar 04, 2021, 04:49 AM UTC
The performance issue with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
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