Freshdesk incident

Degraded performance

Resolved after 2 hours 33 minutes, affecting Agent Portal and Agent Portal and 1 more, on March 6, 2021.

resolved Mar 06, 2021, 12:38 PM UTC

The sign-up issue has been resolved across all regions and we are back operating at optimal performance.

Started
Mar 06, 2021, 10:05 AM UTC
Resolved
Mar 06, 2021, 12:38 PM UTC
Duration
2h 33m
Detected by Pingoru
Mar 06, 2021, 10:05 AM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating Mar 06, 2021, 10:05 AM UTC

    We are currently experiencing issues with product sign-up for new customers. Our engineers are working on this with priority. Further updates to follow.

  2. resolved Mar 06, 2021, 12:38 PM UTC

    The sign-up issue has been resolved across all regions and we are back operating at optimal performance.

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