Freshdesk incident

Degraded Performance

Resolved after 34 minutes, affecting Agent Portal, on March 23, 2021.

investigating Mar 23, 2021, 07:36 AM UTC

We are seeing errors when accessing the application. Our best minds are working on resolving this. More updates to follow.

Started
Mar 23, 2021, 07:36 AM UTC
Resolved
Mar 23, 2021, 08:10 AM UTC
Duration
34m
Detected by Pingoru
Mar 23, 2021, 07:36 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Mar 23, 2021, 07:36 AM UTC

    We are seeing errors when accessing the application. Our best minds are working on resolving this. More updates to follow.

  2. resolved Mar 23, 2021, 08:31 AM UTC

    Our services are back to normal. We are continuing to monitor this closely

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