Freshdesk incident

Issue with Trends in Dashboard

Resolved after 6 hours 45 minutes, affecting Analytics & Reporting, on April 1, 2021.

resolved Apr 01, 2021, 01:45 PM UTC

The issues are fixed and the services are working fine. We are closely monitoring it

Started
Apr 01, 2021, 07:00 AM UTC
Resolved
Apr 01, 2021, 01:45 PM UTC
Duration
6h 45m
Detected by Pingoru
Apr 01, 2021, 07:00 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Apr 01, 2021, 07:00 AM UTC

    We are investigating the issue right now.. More updates to follow

  2. investigating Apr 01, 2021, 12:06 PM UTC

    We are currently facing issues with Today’s trends in the dashboard and our engineering team is working on this as we speak. More updates to follow

  3. resolved Apr 01, 2021, 01:45 PM UTC

    The issues are fixed and the services are working fine. We are closely monitoring it

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