Resolved after 3 hours 3 minutes, affecting Agent Portal and Agent Portal, on April 12, 2021.
Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved.
Affected components
Update timeline
- investigating Apr 12, 2021, 01:25 PM UTC
We are currently facing issues with the ticket and contact properties loading in the UI. We are working closely with our Engineering team to resolve this issue. Further updates to follow.
- investigating Apr 12, 2021, 03:20 PM UTC
We are continuing to work on resolving the issues with ticket and contact properties loading in the UI. More updates to follow.
- resolved Apr 12, 2021, 04:28 PM UTC
Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved.
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