Resolved after 6 hours 3 minutes, affecting Social and Social and 1 more, on April 17, 2021.
Requests to Twitter API v2 endpoints should now be operational. Replay is not available for data recovery. We will update here if this becomes available.
Affected components
Update timeline
- investigating Apr 17, 2021, 01:00 PM UTC
There is an outage in twitter, due to which there may be irregularities in ticket creation from tweets and realtime DMS. We are working on high priority with service provider to have this fixed.
- investigating Apr 17, 2021, 02:45 PM UTC
We are working on the issue with our service provider to resolve it. Updates to follow shortly.
- investigating Apr 17, 2021, 02:59 PM UTC
We are investigating reported issues with PowerTrack connections. At this time, we recommend keeping active connections to PowerTrack continuing to reconnect to PowerTrack with normal reconnection logic. We will update here as we have new information.
- investigating Apr 17, 2021, 05:00 PM UTC
Customers may experience connection issues or volume drops on Firehose and Powertrack since 16:00 UTC today. We are continuing to investigate. Replay is not yet available for data recovery.Requests to Twitter API v2 endpoints may experience 5XX issues at this time.
- investigating Apr 17, 2021, 05:55 PM UTC
At the current time, connections to PowerTrack and Firehose should be available and delivering all data, operating as expected. Affected timeframe between 15:27 - 16:40 UTC April 27, 2021. Replay is not yet available for recovery for missing data.
- resolved Apr 17, 2021, 07:03 PM UTC
Requests to Twitter API v2 endpoints should now be operational. Replay is not available for data recovery. We will update here if this becomes available.
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