Freshdesk incident

Degraded performance

Resolved after 33 minutes, affecting Email, on April 28, 2021.

investigating Apr 28, 2021, 09:30 AM UTC

We are currently facing issues in parsing incoming emails in the India DC, our best minds are working on it to resolve it at the earliest , updates to follow.

Started
Apr 28, 2021, 09:30 AM UTC
Resolved
Apr 28, 2021, 10:03 AM UTC
Duration
33m
Detected by Pingoru
Apr 28, 2021, 09:30 AM UTC

Affected components

Email

Update timeline

  1. investigating Apr 28, 2021, 09:30 AM UTC

    We are currently facing issues in parsing incoming emails in the India DC, our best minds are working on it to resolve it at the earliest , updates to follow.

  2. resolved Apr 28, 2021, 10:03 AM UTC

    The issue with email parsing in India DC has been resolved.

Your product runs on more than Freshdesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →