Resolved after 16 hours 42 minutes, affecting Social, on April 28, 2021.
The issue in converting Twitter DM’s to tickets in Freshdesk accounts has been resolved
Affected components
Update timeline
- investigating Apr 28, 2021, 07:51 PM UTC
We are facing issues on converting Twitter DM’s to tickets in Freshdesk accounts. We are working with service provider on high priority to have this fixed.
- investigating Apr 28, 2021, 10:18 PM UTC
We are working on the issue with our service provider to resolve it. Updates to follow shortly.
- investigating Apr 29, 2021, 12:55 AM UTC
We are actively working with our service provider to address this issue. More updates to follow shortly.
- investigating Apr 29, 2021, 05:33 AM UTC
We are still working with our service provider to address this issue. More updates to follow shortly.
- resolved Apr 29, 2021, 12:33 PM UTC
The issue in converting Twitter DM’s to tickets in Freshdesk accounts has been resolved
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