Freshdesk incident

Issue with Trends in the Dashboard and Reports

Resolved after 3 hours 35 minutes, affecting Analytics & Reporting, on May 17, 2021.

resolved May 17, 2021, 01:20 PM UTC

The issue with the reports and today’s trend in dashboard has been fixed now. We are continuing to monitor

Started
May 17, 2021, 09:45 AM UTC
Resolved
May 17, 2021, 01:20 PM UTC
Duration
3h 35m
Detected by Pingoru
May 17, 2021, 09:45 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating May 17, 2021, 09:45 AM UTC

    We are currently facing issues with Reports and Today’s trends section in the dashboard. Our engineering team is working on fixing this. More updates to follow.

  2. investigating May 17, 2021, 11:00 AM UTC

    Our best minds are working towards resolving the issue with the data refresh. More updates to follow shortly.

  3. investigating May 17, 2021, 12:00 PM UTC

    Our best minds are still working towards resolving the issue with the data refresh. More updates to follow shortly.

  4. resolved May 17, 2021, 01:20 PM UTC

    The issue with the reports and today’s trend in dashboard has been fixed now. We are continuing to monitor

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