Resolved after 1 hour 8 minutes, affecting Agent Portal, on May 20, 2021.
We have sorted out issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.
Affected components
Agent Portal
Update timeline
- investigating May 20, 2021, 08:10 AM UTC
We're investigating a slowdown in application performance. You may experience delays accessing Freshdesk portal.The engineering team is currently investigating to resolve this as quickly as possible.
- resolved May 20, 2021, 09:18 AM UTC
We have sorted out issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.
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