Freshdesk incident

Degraded Performance

Resolved after 2 hours, affecting Agent Portal and Agent Portal and 1 more, on May 25, 2021.

resolved May 25, 2021, 03:50 PM UTC

The issue with rendering profile pictures of the users across regions has been resolved. We are closely monitoring it.

Started
May 25, 2021, 01:50 PM UTC
Resolved
May 25, 2021, 03:50 PM UTC
Duration
2h
Detected by Pingoru
May 25, 2021, 01:50 PM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating May 25, 2021, 01:50 PM UTC

    We are currently facing issues rendering profile pictures of the users across regions. Few users would be facing issues while updating user profile information as well. Our team has identified the root cause and is working on the resolution at the earliest.

  2. resolved May 25, 2021, 03:50 PM UTC

    The issue with rendering profile pictures of the users across regions has been resolved. We are closely monitoring it.

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