Freshdesk incident

Degraded Performance

Resolved after 29 minutes, affecting Agent Portal, on May 28, 2021.

resolved May 28, 2021, 06:15 PM UTC

Issues with accessing the application have been sorted and all portals are functioning normally. Our engineering team is closely monitoring this.

Started
May 28, 2021, 05:46 PM UTC
Resolved
May 28, 2021, 06:15 PM UTC
Duration
29m
Detected by Pingoru
May 28, 2021, 05:46 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating May 28, 2021, 05:46 PM UTC

    We are seeing 503 errors when accessing the application and our engineering team is currently investigating the same. Further updates to follow.

  2. resolved May 28, 2021, 06:15 PM UTC

    Issues with accessing the application have been sorted and all portals are functioning normally. Our engineering team is closely monitoring this.

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