Freshdesk incident

Degraded Performance.

Resolved after 45 minutes, affecting Agent Portal, on June 2, 2021.

resolved Jun 02, 2021, 03:02 PM UTC

The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

Started
Jun 02, 2021, 02:17 PM UTC
Resolved
Jun 02, 2021, 03:02 PM UTC
Duration
45m
Detected by Pingoru
Jun 02, 2021, 02:17 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jun 02, 2021, 02:17 PM UTC

    We are experiencing issues with tickets being updated in our list view page. Our engineers are working on this with priority. Updates to follow shortly.

  2. resolved Jun 02, 2021, 03:02 PM UTC

    The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

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