Resolved after 1 hour 30 minutes, affecting Agent Portal, on June 4, 2021.
All services are running and back to normal now. It’s being closely monitored by the engineering team.
Affected components
Agent Portal
Update timeline
- investigating Jun 04, 2021, 02:00 PM UTC
Updates on the ticket list view would be delayed as we are experiencing latency issues. This is actively being worked upon with high priority by the engineering team.
- resolved Jun 04, 2021, 03:30 PM UTC
All services are running and back to normal now. It’s being closely monitored by the engineering team.
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