Freshdesk incident

Degraded performance

Resolved after 4 hours 13 minutes, on June 15, 2021.

resolved Jun 16, 2021, 02:13 AM UTC

The issue with sending emails using custom mail servers has been fixed now. Our engineering team is closely monitoring this.

Started
Jun 15, 2021, 10:00 PM UTC
Resolved
Jun 16, 2021, 02:13 AM UTC
Duration
4h 13m
Detected by Pingoru
Jun 15, 2021, 10:00 PM UTC

Update timeline

  1. investigating Jun 15, 2021, 10:00 PM UTC

    We are experiencing issues with outgoing emails that are sent using custom mailbox . Our engineering team is working on addressing the issue. Updates to follow shortly.

  2. resolved Jun 16, 2021, 02:13 AM UTC

    The issue with sending emails using custom mail servers has been fixed now. Our engineering team is closely monitoring this.

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