Resolved after 4 hours 10 minutes, affecting Agent Portal and Email, on June 25, 2021.
The issue with the ticket creation has been resolved now. We are closely monitoring the same on our end.
Affected components
Agent PortalEmail
Update timeline
- investigating Jun 25, 2021, 05:00 AM UTC
We are experiencing issues with ticket creation specific to IND POD. Our engineering team is working on addressing this issue. Updates to follow shortly.
- investigating Jun 25, 2021, 08:49 AM UTC
The issue is actively being worked upon with priority by our engineering team. More updates to follow.
- resolved Jun 25, 2021, 09:10 AM UTC
The issue with the ticket creation has been resolved now. We are closely monitoring the same on our end.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services