Freshdesk incident

Degraded performance

Resolved after 9 hours 5 minutes, affecting Integrations: Freshcaller, Freshservice, Slack & Others, on June 28, 2021.

resolved Jun 29, 2021, 08:25 AM UTC

The issues with Omnichannel signup has been fixed now. Our engineering team is closely monitoring this.

Started: Jun 28, 2021, 11:20 PM UTC
Resolved: Jun 29, 2021, 08:25 AM UTC
Duration: 9h 5m
Detected by Pingoru: Jun 28, 2021, 11:20 PM UTC

Affected components

Integrations: Freshcaller, Freshservice, Slack & Others

Update timeline

investigating Jun 28, 2021, 11:20 PM UTC

We are facing issues with signing up for Omnichannel accounts. Our best minds are working on fixing this. Further updates to follow.
investigating Jun 29, 2021, 12:28 AM UTC

We are continuing to work towards fixing the issues with Omnichannel signup. More updates to follow.
investigating Jun 29, 2021, 12:58 AM UTC

We are facing issues with signing up for Omnichannel accounts. Our best minds are working on fixing this. Further updates to follow.
investigating Jun 29, 2021, 01:30 AM UTC

We are working closely with our Engineering team to resolve the signing up for Omnichannel accounts, will keep you posted on the updates.
investigating Jun 29, 2021, 02:00 AM UTC

Our Engineers are continuing to work towards fixing the issues with Omnichannel signup. More updates to follow.
investigating Jun 29, 2021, 03:00 AM UTC

Our team is working on this with priority. Updates to follow shortly
investigating Jun 29, 2021, 04:16 AM UTC

We are working closely with our Engineering team to resolve the signing up for Omnichannel accounts, will keep you posted on the updates.
investigating Jun 29, 2021, 05:02 AM UTC

We are facing issues with signing up for Omnichannel accounts. Our best minds are working on fixing this. Further updates to follow.
investigating Jun 29, 2021, 05:30 AM UTC

Our team is working on this with priority. Updates to follow shortly
investigating Jun 29, 2021, 06:26 AM UTC

We are facing issues with signing up for Omnichannel accounts. Our best minds are working on fixing this. Further updates to follow.
investigating Jun 29, 2021, 07:45 AM UTC

Our Engineers are continuing to work towards fixing the issues with Omnichannel signup. More updates to follow.
resolved Jun 29, 2021, 08:25 AM UTC

The issues with Omnichannel signup has been fixed now. Our engineering team is closely monitoring this.

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