Freshdesk incident

Degraded Performance

Resolved after 1 hour 39 minutes, affecting Search, on June 30, 2021.

resolved Jun 30, 2021, 07:49 PM UTC

The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

Started
Jun 30, 2021, 06:10 PM UTC
Resolved
Jun 30, 2021, 07:49 PM UTC
Duration
1h 39m
Detected by Pingoru
Jun 30, 2021, 06:10 PM UTC

Affected components

Search

Update timeline

  1. investigating Jun 30, 2021, 06:10 PM UTC

    We are experiencing issues with tickets being updated in our list view page. Our engineers are working on this with priority. Updates to follow shortly.

  2. investigating Jun 30, 2021, 07:48 PM UTC

    We have identified what appears to have caused the problem. Our team is working on rectifying any underlying issues, and expect this to be completed shortly.

  3. resolved Jun 30, 2021, 07:49 PM UTC

    The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

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