Freshdesk incident

Slowness in the public API response

Resolved after 2 hours 53 minutes, affecting Integrations: Freshcaller, Freshservice, Slack & Others and API, on June 30, 2021.

resolved Jun 30, 2021, 06:43 PM UTC

We have resolved the issue pertaining to slowness in the public API response. We appreciate your patience while we ironed things out!

Started
Jun 30, 2021, 03:50 PM UTC
Resolved
Jun 30, 2021, 06:43 PM UTC
Duration
2h 53m
Detected by Pingoru
Jun 30, 2021, 03:50 PM UTC

Affected components

Integrations: Freshcaller, Freshservice, Slack & OthersAPI

Update timeline

  1. investigating Jun 30, 2021, 03:50 PM UTC

    We are currently investigating reports of slowness in the public API response. Our team is working to get to the root of the issue and we'll post an update here.

  2. resolved Jun 30, 2021, 06:43 PM UTC

    We have resolved the issue pertaining to slowness in the public API response. We appreciate your patience while we ironed things out!

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