Freshdesk incident

Degraded Performance

Resolved after 5 hours 10 minutes, affecting Social and Social and 1 more, on July 7, 2021.

resolved Jul 07, 2021, 11:02 AM UTC

The Facebook tickets issues have been fixed and the services are working fine. We are closely monitoring it.

Started
Jul 07, 2021, 05:52 AM UTC
Resolved
Jul 07, 2021, 11:02 AM UTC
Duration
5h 10m
Detected by Pingoru
Jul 07, 2021, 05:52 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Jul 07, 2021, 05:52 AM UTC

    We are currently facing issues while replying to Facebook tickets. Our engineers are working towards a resolution. More updates to follow.

  2. investigating Jul 07, 2021, 07:00 AM UTC

    We are continuing to work towards fixing the issues while replying to Facebook tickets. More updates to follow.

  3. identified Jul 07, 2021, 09:03 AM UTC

    We are still working towards fixing the issues while replying to Facebook tickets. More updates to follow.

  4. resolved Jul 07, 2021, 11:02 AM UTC

    The Facebook tickets issues have been fixed and the services are working fine. We are closely monitoring it.

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