Resolved after 3 hours 15 minutes, affecting Agent Portal, on July 13, 2021.
The AWS outage has been resolved which in turn would allow our services to be back to normal. Our team is closely keeping an eye on this case.
Affected components
Update timeline
- investigating Jul 13, 2021, 12:00 PM UTC
We are experiencing issues with our services hosted in AWS which will result in degraded performance while loading any page. Our engineering team is actively working on addressing this issue.
- investigating Jul 13, 2021, 02:00 PM UTC
We are still experiencing performances issues with our services. The team have identified the issue and are working on a fix. Updates to follow shortly.
- resolved Jul 13, 2021, 03:15 PM UTC
The AWS outage has been resolved which in turn would allow our services to be back to normal. Our team is closely keeping an eye on this case.
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Amazon Web Services