Resolved after 8 hours 45 minutes, affecting Agent Portal, on August 7, 2021.
The AWS outage has been resolved which in turn would allow our services to be back to normal. Our team is closely keeping an eye on this.
Affected components
Update timeline
- investigating Aug 07, 2021, 01:08 AM UTC
Partial outage will be observed due to increased error rates observed by aws dynamo db in US region. The functionalities of ticket activities, parent child tickets and certain other functionalities will be affected. More updates to follow
- investigating Aug 07, 2021, 03:00 AM UTC
We are still facing Partial outage observed due to increased error rates observed by aws in US region. Our Service provider working towards the issue, will keep you posted on the updates.
- investigating Aug 07, 2021, 04:30 AM UTC
We continue to see partial outage due to increased error rates observed by aws in US region. Our Service provider still working to resolve the issue, will keep you posted on the updates.
- investigating Aug 07, 2021, 06:00 AM UTC
We continue to see an improvement in error rates observed by aws in US region. Our Service provider still working to resolve the issue, will keep you posted on the updates.
- resolved Aug 07, 2021, 09:53 AM UTC
The AWS outage has been resolved which in turn would allow our services to be back to normal. Our team is closely keeping an eye on this.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services