Freshdesk incident

Issue in Ticket list view Refresh

Resolved after 3 hours 21 minutes, on August 9, 2021.

resolved Aug 09, 2021, 12:51 PM UTC

Issues with updates in the ticket list view page has been fixed. Our Engineering team will continue to monitor.

Started
Aug 09, 2021, 09:30 AM UTC
Resolved
Aug 09, 2021, 12:51 PM UTC
Duration
3h 21m
Detected by Pingoru
Aug 09, 2021, 09:30 AM UTC

Update timeline

  1. investigating Aug 09, 2021, 09:30 AM UTC

    We are experiencing issues with tickets being updated on our list view page. Our engineers are working on this with priority. Updates to follow shortly.

  2. investigating Aug 09, 2021, 11:08 AM UTC

    We are continuing to work towards fixing the issues with tickets being updated on the tickets list view page. More updates to follow

  3. investigating Aug 09, 2021, 12:05 PM UTC

    We are still working towards fixing the issues with tickets being updated on the tickets list view page. More updates to follow

  4. resolved Aug 09, 2021, 12:51 PM UTC

    Issues with updates in the ticket list view page has been fixed. Our Engineering team will continue to monitor.

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