Freshdesk incident

Delay in outgoing emails

Resolved after 4 hours 19 minutes, on August 9, 2021.

resolved Aug 09, 2021, 01:58 PM UTC

Issues with outbound emails going with a delay has been fixed from and our Engineers will continue to monitor this.

Started
Aug 09, 2021, 09:39 AM UTC
Resolved
Aug 09, 2021, 01:58 PM UTC
Duration
4h 19m
Detected by Pingoru
Aug 09, 2021, 09:39 AM UTC

Update timeline

  1. investigating Aug 09, 2021, 09:39 AM UTC

    Outgoing emails are sent to the customers with a delay. Our engineers are working on this with priority. Updates to follow shortly.

  2. investigating Aug 09, 2021, 12:07 PM UTC

    We are continuing to work towards fixing the issues with the delay in outgoing emails. More updates to follow

  3. investigating Aug 09, 2021, 01:13 PM UTC

    Our best minds are working on fixing this issue at the earliest, updates to follow.

  4. resolved Aug 09, 2021, 01:58 PM UTC

    Issues with outbound emails going with a delay has been fixed from and our Engineers will continue to monitor this.

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