Freshdesk incident

Degraded performance

Resolved after 14 minutes, affecting Agent Portal, on August 22, 2021.

resolved Aug 22, 2021, 01:05 PM UTC

Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

Started
Aug 22, 2021, 12:51 PM UTC
Resolved
Aug 22, 2021, 01:05 PM UTC
Duration
14m
Detected by Pingoru
Aug 22, 2021, 12:51 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Aug 22, 2021, 12:51 PM UTC

    We are facing some intermittent issues with our application servers. Customers might face delay in service.Engineers are working on it, will keep you posted on the status.

  2. resolved Aug 22, 2021, 01:05 PM UTC

    Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.

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