Freshdesk incident

Degraded Performance

Resolved after 2 hours 17 minutes, affecting Social, on August 26, 2021.

resolved Aug 26, 2021, 04:24 AM UTC

We have sorted the issue pertaining to ticket conversion of Twitter tweets and we are closely monitoring the same

Started
Aug 26, 2021, 02:07 AM UTC
Resolved
Aug 26, 2021, 04:24 AM UTC
Duration
2h 17m
Detected by Pingoru
Aug 26, 2021, 02:07 AM UTC

Affected components

Social

Update timeline

  1. investigating Aug 26, 2021, 02:07 AM UTC

    There will be delay in conversion of twitter tweets to tickets. Our best minds are working on fixing the same. More updates to follow.

  2. resolved Aug 26, 2021, 04:24 AM UTC

    We have sorted the issue pertaining to ticket conversion of Twitter tweets and we are closely monitoring the same

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