Resolved after 2 hours 32 minutes, on September 2, 2021.
The customers will now able to create tickets successfully from Freshdesk Messaging.We are closely monitoring it.
Update timeline
- investigating Sep 02, 2021, 10:50 AM UTC
The customers are unable to convert their Freshdesk Messaging conversations to tickets.
- resolved Sep 02, 2021, 01:22 PM UTC
The customers will now able to create tickets successfully from Freshdesk Messaging.We are closely monitoring it.
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