Resolved after 2 hours 43 minutes, affecting Agent Portal, on September 2, 2021.
We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our team is monitoring this closely.
Affected components
Agent Portal
Update timeline
- investigating Sep 02, 2021, 05:02 PM UTC
We are experiencing issues with tickets being updated on our list view page. Our engineers are working on this with priority. Updates to follow shortly.
- investigating Sep 02, 2021, 07:03 PM UTC
Our brightest minds are working on the issue, More updates to follow.
- resolved Sep 02, 2021, 07:45 PM UTC
We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our team is monitoring this closely.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services