Resolved after 8 hours 15 minutes, affecting Agent Portal, on September 27, 2021.
As per the latest update from AWS, the issue has been completely resolved and the services are back to normal.
Affected components
Update timeline
- investigating Sep 27, 2021, 03:10 AM UTC
We are experiencing issues with our services hosted in AWS which will result in a degraded performance. Our engineering team is actively working on addressing this issue.
- investigating Sep 27, 2021, 05:04 AM UTC
We are still working with the AWS team to fix the issues with degraded services
- investigating Sep 27, 2021, 06:23 AM UTC
AWS team is continuing to make progress in mitigating the issue and our engineering team is closely working with them. More updates to follow
- investigating Sep 27, 2021, 09:14 AM UTC
AWS has confirmed that the majority of the services are back to normal and are continuing to work towards complete resolution. More updates to follow.
- investigating Sep 27, 2021, 11:10 AM UTC
AWS is still working towards a complete resolution of bringing back all the services to normal and our engineering team is also closely working with them. Updates to follow.
- resolved Sep 27, 2021, 11:25 AM UTC
As per the latest update from AWS, the issue has been completely resolved and the services are back to normal.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services