Degraded Performance

Update timeline

1. investigating Sep 29, 2021, 01:30 AM UTC

   We are currently experiencing issues with the Facebook channel. This is being looked into by our Engineering team with priority. More updates to follow.

2. identified Sep 29, 2021, 04:25 AM UTC

   Our Engineers have identified the issue and are working with the Facebook team to get this fixed at the earliest

3. investigating Sep 29, 2021, 05:33 AM UTC

   We are closely in touch with the Facebook team to get further details regarding this. Updates to follow.

4. investigating Sep 29, 2021, 08:03 AM UTC

   The issue is still being investigated by our team. Further updates to follow.

5. investigating Sep 29, 2021, 09:00 AM UTC

   We are still looking into the issue and are awaiting further updates from the FB team.

6. investigating Sep 29, 2021, 10:00 AM UTC

   Our engineers are still working with the Facebook team to get it sorted out. More updates to follow.

7. investigating Sep 29, 2021, 11:00 AM UTC

   We are still towards fixing the issue at the earliest. More updates to follow

8. investigating Sep 29, 2021, 02:30 PM UTC

   We are facing issues with the reauthorisation process in Facebook for a few accounts. We will keep you posted once we hear back from Facebook shortly.

9. investigating Sep 29, 2021, 05:00 PM UTC

   We are facing issues with the reauthorisation process in Facebook for a few accounts. We will keep you posted once we hear back from Facebook shortly.

10. investigating Sep 29, 2021, 07:00 PM UTC

    We are still towards fixing the issue at the earliest. More updates to follow.

11. investigating Sep 29, 2021, 09:30 PM UTC

    Our engineers are still working with the Facebook team to get it sorted out. More updates to follow.

12. investigating Sep 29, 2021, 11:30 PM UTC

    We are still towards fixing the issue at the earliest. More updates to follow

13. investigating Sep 30, 2021, 12:34 AM UTC

    Currently we are facing issues in Facebook Re-authorization and our engineers are working with Facebook team to get it resolved at the earliest.

14. investigating Sep 30, 2021, 01:31 AM UTC

    We are still towards fixing the issue at the earliest. Thanks a ton for your patience.

15. investigating Sep 30, 2021, 04:32 AM UTC

    We are still towards fixing the issue at the earliest. More updates to follow

16. investigating Sep 30, 2021, 05:59 AM UTC

    Our engineers are still working with the Facebook team to get this sorted. More updates to follow.

17. investigating Sep 30, 2021, 08:30 AM UTC

    We are still towards fixing the issue at the earliest. Thanks a ton for your patience.

18. investigating Sep 30, 2021, 12:00 PM UTC

    Our engineers are still working with the Facebook team to get it sorted out. More updates to follow.

19. investigating Sep 30, 2021, 03:11 PM UTC

    We are closely in touch with the Facebook team to get further details regarding this. Updates to follow.

20. investigating Sep 30, 2021, 06:10 PM UTC

    We are closely in touch with the Facebook team to get further details regarding this. Updates to follow.

21. investigating Sep 30, 2021, 09:10 PM UTC

    We are still following with the Facebook team towards fixing the issue at the earliest. More updates to follow

22. investigating Oct 01, 2021, 12:10 AM UTC

    We are still following with the Facebook team towards fixing the issue at the earliest. More updates to follow

23. investigating Oct 01, 2021, 03:10 AM UTC

    Our engineers are still working with the Facebook team to get this sorted out at the earliest. More updates to follow.

24. investigating Oct 01, 2021, 06:10 AM UTC

    We are closely in touch with the Facebook team to get this fixed. Updates to follow.

25. investigating Oct 01, 2021, 09:10 AM UTC

    Our engineers are still working with the Facebook team to get this sorted out at the earliest. More updates to follow

26. investigating Oct 01, 2021, 12:10 PM UTC

    We are closely in touch with the Facebook team to get further details regarding this. Updates to follow.

27. resolved Oct 02, 2021, 04:10 AM UTC

    We see a decrease in the number of customers facing this issue at the moment. Facebook has confirmed that it's sporadic. Please reach out to [email protected] for further updates.