Resolved after 21 hours 40 minutes, affecting Agent Portal, on October 6, 2021.
Rollback Completed - The code version FD21.10.1 is live. Traffic Cop should be up and running.
Affected components
Update timeline
- investigating Oct 06, 2021, 01:30 PM UTC
We are experiencing a degraded performance with Traffic cop and there might be issues in replying back to tickets. Our best minds are working on fixing the same. More updates to follow
- investigating Oct 07, 2021, 06:00 AM UTC
We will be disabling the feature traffic cop for all the accounts hosted in the US data centre as a temporary solution to this issue while we are working on a permanent fix in tandem.
- investigating Oct 07, 2021, 07:11 AM UTC
Rollback in progress - The devs have identified the issue with traffic cop and decided to rollback to our previous code version FD21.10.1. The code changes that was supposed to be live in the version FD21.10.2 is in review and would be deployed in our next release
- resolved Oct 07, 2021, 11:10 AM UTC
Rollback Completed - The code version FD21.10.1 is live. Traffic Cop should be up and running.
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