Resolved after 3 hours 16 minutes, affecting Agent Portal, on November 5, 2021.
The issue with accessing attachments via browser has been fixed now. Our engineering team is closely monitoring the services.
Affected components
Agent Portal
Update timeline
- investigating Nov 05, 2021, 08:35 AM UTC
We are currently facing an issue in accessing attachments via browsers in EUC regions. The team is working on this with priority. Updates to follow shortly
- investigating Nov 05, 2021, 11:10 AM UTC
We are still working with AWS and Google team to fix the issues with degraded services. Updates to follow.
- resolved Nov 05, 2021, 11:51 AM UTC
The issue with accessing attachments via browser has been fixed now. Our engineering team is closely monitoring the services.
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