Resolved after 2 hours 7 minutes, affecting Agent Portal, on December 7, 2021.
As per the latest update from our cloud service provider, the issue has been resolved. Our engineering team is closely monitoring the services.
Affected components
Agent Portal
Update timeline
- investigating Dec 07, 2021, 04:00 PM UTC
Due to an ongoing outage in our cloud service provider, some of the Freshdesk services may experience degraded performance and latency. Our cloud service provider is working towards mitigating the outage on priority. More updates to follow.
- resolved Dec 07, 2021, 06:07 PM UTC
As per the latest update from our cloud service provider, the issue has been resolved. Our engineering team is closely monitoring the services.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services