Freshdesk incident
Ticket creation via help widget fails due to CAPTCHA
Resolved after 7 hours 26 minutes, affecting Agent Portal, on December 8, 2021.
We have fixed the issue with Ticket Creation in the Help widget. Our engineering team is closely monitoring the same.
Affected components
Update timeline
- investigating Dec 08, 2021, 07:30 PM UTC
Customers using Freshworks Help widget will face issues with ticket creation due to CAPTCHA issue.
- investigating Dec 08, 2021, 11:30 PM UTC
Customers using Freshworks Help widget will face issues with ticket creation due to CAPTCHA issue. We have notified our Engineering team on this and they are working on resolving the issue, updates to follow
- investigating Dec 09, 2021, 12:39 AM UTC
We are working on investigating the root cause and resolving the ticket creation issue caused by the CAPTCHA. More updates to follow
- investigating Dec 09, 2021, 01:30 AM UTC
We are still working on finding the root cause and fixing the ticket creation issue caused by the CAPTCHA. More updates to follow
- identified Dec 09, 2021, 02:08 AM UTC
Our engineers have identified the root cause and working towards a fix. We will share more information shortly.
- resolved Dec 09, 2021, 02:56 AM UTC
We have fixed the issue with Ticket Creation in the Help widget. Our engineering team is closely monitoring the same.
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