Freshdesk incident

Degraded Performance in Public APIs

Resolved after 1 hour 23 minutes, affecting Agent Portal, on December 22, 2021.

investigating Dec 22, 2021, 10:12 AM UTC

We are experiencing a degraded performance with respect to our APIs due to which Marketplace applications will have failures. Our Engineers have identified the issue and are fixing it now.

Started: Dec 22, 2021, 10:12 AM UTC
Resolved: Dec 22, 2021, 11:35 AM UTC
Duration: 1h 23m
Detected by Pingoru: Dec 22, 2021, 10:12 AM UTC

Affected components

Agent Portal

Update timeline

investigating Dec 22, 2021, 10:12 AM UTC

We are experiencing a degraded performance with respect to our APIs due to which Marketplace applications will have failures. Our Engineers have identified the issue and are fixing it now.
resolved Dec 22, 2021, 11:35 AM UTC

We have resolved the issue with APIs and we are closely monitoring this.

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