Resolved after 6 hours 24 minutes, affecting Agent Portal and Marketplace, on December 22, 2021.
Our engineering team has worked worked with our cloud service provider to mitigate the service disruptions and have restored optimal performance. The issues with Reports/Analytics and App modules have been sorted now. Appreciate your patience while had the issues sorted.
Affected components
Update timeline
- investigating Dec 22, 2021, 12:11 PM UTC
Our cloud service provider has issues with one of the availability zones. we are monitoring the situation.
- investigating Dec 22, 2021, 01:30 PM UTC
Our cloud service provider are working on to fix issue, Thanks a ton for your patience. More updates to follow
- investigating Dec 22, 2021, 02:30 PM UTC
Our engineering team is monitoring the error rates which are nearing their stable level. Further updates to follow.
- investigating Dec 22, 2021, 04:30 PM UTC
Our engineering team is still working with our cloud service provider to resolve this issue. Further updates to follow.
- resolved Dec 22, 2021, 06:35 PM UTC
Our engineering team has worked worked with our cloud service provider to mitigate the service disruptions and have restored optimal performance. The issues with Reports/Analytics and App modules have been sorted now. Appreciate your patience while had the issues sorted.
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