Resolved after 4 hours, affecting Agent Portal, on December 23, 2021.
The problem with time triggers and SLA escalation emails has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Affected components
Agent Portal
Update timeline
- investigating Dec 23, 2021, 08:30 AM UTC
We're investigating reports of an issue with Time Triggers and SLA Escalation Emails for a few accounts in the US data center. We will provide more information shortly.
- resolved Dec 23, 2021, 12:19 PM UTC
The problem with time triggers and SLA escalation emails has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
- resolved Dec 23, 2021, 12:30 PM UTC
The incident has been resolved
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