Resolved after 3 hours 33 minutes, affecting Agent Portal, on January 6, 2022.
We have fixed the issue for the accounts reported and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.
Affected components
Update timeline
- investigating Jan 06, 2022, 05:30 AM UTC
We are currently facing degraded performance due to latency issues. Our best minds are working on it. More updates to follow.
- investigating Jan 06, 2022, 08:36 AM UTC
The issue is still being investigated further by our Engineering team. We shall keep this space updated with further information.
- investigating Jan 06, 2022, 09:00 AM UTC
Our engineering team is striving hard to resolve the issue sooner. We will keep you posted.
- resolved Jan 06, 2022, 09:03 AM UTC
We have fixed the issue for the accounts reported and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.
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