Freshdesk incident

Degraded Performance in Generating Reports

Resolved after 3 hours 54 minutes, affecting Analytics & Reporting and Analytics & Reporting and 1 more, on January 24, 2022.

resolved Jan 24, 2022, 09:24 AM UTC

The issue with generating reports has been fixed. We are closely monitoring the services from our side

Started
Jan 24, 2022, 05:30 AM UTC
Resolved
Jan 24, 2022, 09:24 AM UTC
Duration
3h 54m
Detected by Pingoru
Jan 24, 2022, 05:30 AM UTC

Affected components

Analytics & ReportingAnalytics & ReportingAnalytics & ReportingAnalytics & Reporting

Update timeline

  1. investigating Jan 24, 2022, 05:30 AM UTC

    We are currently facing issues with the Reports module where we're unable to generate the data. Our best minds are working on fixing this. Further updates to follow.

  2. investigating Jan 24, 2022, 08:30 AM UTC

    Our best minds are working on fixing the issue with Reports Module. Further updates to follow.

  3. resolved Jan 24, 2022, 09:24 AM UTC

    The issue with generating reports has been fixed. We are closely monitoring the services from our side

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