Resolved after 1 hour 41 minutes, affecting Agent Portal, on January 31, 2022.
The performance issues with Freshdesk are now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Agent Portal
Update timeline
- investigating Jan 31, 2022, 07:57 AM UTC
We're seeing reports of degraded service for users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.
- investigating Jan 31, 2022, 09:26 AM UTC
The problem affecting Freshdesk accounts is still under active investigation by our team. Updates to follow.
- resolved Jan 31, 2022, 09:38 AM UTC
The performance issues with Freshdesk are now fixed and services are back to normal. We are continuing to have this closely monitored.
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