Resolved after 5 hours 15 minutes, affecting Email and Email and 1 more, on January 31, 2022.
Ticket creation is now back to normal. All emails will now be converted as tickets without any further delay. This also includes tickets that were delayed during the outage.
Affected components
Update timeline
- investigating Jan 31, 2022, 08:35 AM UTC
We are currently facing some intermittent performance issues with the email service. We are working with our service provider. Some customers might face slow delivery of emails.
- investigating Jan 31, 2022, 10:00 AM UTC
Our engineers are working on fixing the issue. We will update you as soon as more information is available.
- investigating Jan 31, 2022, 10:54 AM UTC
Our engineers are still working on fixing this issue on utmost priority. Updates to follow
- resolved Jan 31, 2022, 01:50 PM UTC
Ticket creation is now back to normal. All emails will now be converted as tickets without any further delay. This also includes tickets that were delayed during the outage.
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