Resolved after 5 hours 40 minutes, on January 31, 2022.
The pending jobs/requests have been drained out successfully by our team. Newly created outbound emails should be delivered without any delays.
Update timeline
- investigating Jan 31, 2022, 02:00 PM UTC
Significant delay in the delivery of outgoing emails in Freshdesk. All outgoing emails (tickets replies, email notifications etc) are affected due to this. The email team is working to drain the existing queue of requests and bring it back to normal.
- investigating Jan 31, 2022, 06:07 PM UTC
Our email team is working towards draining the queue. With half the queue drained, we anticipate the remaining queue to be drained within the couple of hours. More updates to follow.
- resolved Jan 31, 2022, 07:40 PM UTC
The pending jobs/requests have been drained out successfully by our team. Newly created outbound emails should be delivered without any delays.
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