Resolved after 5 hours 57 minutes, affecting Agent Portal, on January 31, 2022.
All the services are back up and running to normal now. Pending requests have been drained successfully. This is being closely monitored by our engineering team.
Affected components
Update timeline
- investigating Jan 31, 2022, 01:43 PM UTC
Issue with the execution of automation rules - Webhooks not executed, a significant delay in the processing of rules, and rules not executed even if the conditions match. Best hands-on deck to work on this issue with priority. Updates to follow at the earliest.
- investigating Jan 31, 2022, 02:45 PM UTC
Bulk updates of tickets on the list view are facing a significant delay as well. Our engineering folks are on top of this to ensure all jobs are executed at the earliest without any delays.
- investigating Jan 31, 2022, 04:54 PM UTC
All issues regarding the degraded services of the Freshdesk tool is being worked upon with top priority. Updates to follow.
- investigating Jan 31, 2022, 06:07 PM UTC
Our engineers continue to work towards bringing up the degraded services and the services should be back to optimal performance sooner. We appreciate your patience while we have this sorted for you.
- resolved Jan 31, 2022, 07:40 PM UTC
All the services are back up and running to normal now. Pending requests have been drained successfully. This is being closely monitored by our engineering team.
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