Resolved after 1 hour 31 minutes, affecting Agent Portal, on January 31, 2022.
Our engineers have fixed the issues related to ticket list view and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.
Affected components
Agent Portal
Update timeline
- investigating Jan 31, 2022, 10:10 PM UTC
Some of our services associated with ticket list view are experiencing degraded performance. Our engineers are working towards mitigating the latency issues as we speak. More updates to follow.
- resolved Jan 31, 2022, 11:41 PM UTC
Our engineers have fixed the issues related to ticket list view and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.
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