Resolved after 1 hour 20 minutes, affecting Agent Portal, on February 1, 2022.
All the previous requests have been drained successfully. Services are back to normal now and rules should be executed as expected.
Affected components
Agent Portal
Update timeline
- investigating Feb 01, 2022, 02:40 PM UTC
Automation rules are not getting executed as expected. The investigation is ongoing by the engineering team. Updates to follow.
- resolved Feb 01, 2022, 04:00 PM UTC
All the previous requests have been drained successfully. Services are back to normal now and rules should be executed as expected.
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